Warranty & Terms

Frame & Springs

Our frame & suspension system is warranted to be free of defects due to fault materials or workmanship for the lifetime of the product under normal residential care and use. This warranty is only valid to the original owner as long as the furniture is upholstered in its original fabric. For slipcovered furniture, this is the fabric that covers the base of the piece.


Fabrics, with their diverse textures, patterns, and comforts, significantly contribute to the aesthetic and sensory experience of upholstered furniture. However, the very nature of textile fibers and weaves brings about certain characteristics that, while sometimes perceived as imperfections, are intrinsic to the fabric's structure and composition. ICON acknowledges these nuances and offers a limited warranty on all of our fabrics, detailed as follows:Fabrics are warranted for a period of three months against defective material or workmanship, as well as unusual wear resulting from normal residential use and care. This warranty is nuanced by the understanding that fabrics are traditionally NOT guaranteed against wear, fading, or shrinking, which are often influenced by environmental conditions and usage patterns rather than material quality.Pilling, the formation of small, fuzzy balls on the surface of the fabric, is a common occurrence in many textiles, particularly in those with a composition of short fibers and softer yarns, like wool, cotton, polyester, and blends thereof. This is a natural result of friction that occurs during regular use, where loose fibers extend and entangle on the fabric's surface. Over time, with normal wear and regular maintenance, the pilling will decrease as excess fibers are released from the fabric. It's important to understand that pilling is not indicative of defective fabric or poor craftsmanship. Instead, it's a normal process that does not compromise the fabric's durability or functionality. As such, ICON's warranty does not cover pilling, and we are not liable for any costs or service claims associated with the natural pilling of fabric after purchase. The quickest way to remove pills is using a fabric shaver, similar to this one on Amazon.Additionally, this warranty does not cover COM (Customer’s Own Material) fabrics or issues such as fabric slubs, which are customary in woven fabrics, or stretching, a normal occurrence due to the regular use of most fabrics.Certain fabrics with a distinct pile direction, like velvets or chenilles, may exhibit changes in appearance after use, known as "nap." These shifts are characteristic of the fabric's specific weave and texture and are not to be considered flaws or defects. Please note that normal packaging may cause the pile to compress. This is normal and not a defect. It can easily be resolved by steaming and brushing with a soft-bristle brush to lift the compressed pile.It is important to note that applying fabric protection or other chemical treatments to your purchase introduces external factors that can affect the fabric's behavior. Most of these treatments carry their own warranties, which will supersede and nullify this warranty.ICON's warranty does not cover damage or failure due to heavy soiling, improper cleaning, or the machine washing of cushion & pillow covers, with the exception of pre-washed slipcovered styles. It's paramount to adhere to the advised fabric care guidelines to preserve the beauty and longevity of your fabric.

Seat Cushions

Foam core technology has dramatically improved over the last few years, and we feel that cushioning is really where comfort and longevity come from. We warrant our cushions as follows, Standard 1.8: 2 years, 2.0 HR: 5 years, LIFETIME Cushion: 10 years, not to collapse for the stated warranty period under normal residential care and use. All foam and filling materials will soften and conform to the shape of the users; this is considered normal and is not a defect. Please note that all seat cushions & back pillows "must" be maintained on a regular basis to promote appearance & even wear. availability, style, or even provide a review.


Seams are reinforced by using the latest technology in sewing. Any defects in workmanship should appear within the 6 months of usage. Therefore, we are confident to warrant our seams to be free of defects due to fault workmanship (seam slippage) for a period of 6 months under normal residential care & use.

Additional Terms

All measurements are approximate within a tolerance of up to 1" per dimension due to the handmade nature of our products. Products in which any of the defects described in these warranties occur will be repaired or replaced at our option. If repair or replacement is not practical, at the option of ICON, alternate financial renumeration may be paid or the product may be substituted. This remedy is exclusive & ICON does not authorize any person to create for it any other obligation or liability in connection with this product. If a product is found defective under the warranty provisions, all repair work will be performed by ICON at no charge to the original purchaser, exclusive of shipping or delivery costs necessary to affect the repair of replacement. During the warranty period, the original purchaser is solely responsible for any shipping or delivery costs incurred to affect the repair or replacement. This warranty is rendered inapplicable if the product in question is subjected to misuse, alteration, fire, improper cleaning, negligence of reasonable maintenance, or accidents.


Customer assumes all freight charges to and from ICON. In the event of transit damage, please contact your contracted freight carrier within 48 hours upon receipt. Failure to provide immediate notification may jeopardize your ability to be compensated for the damage. This Limited Warranty applies under conditions of normal residential usage only & does not apply to defects or damage resulting from: (a) negligence, abuse, or misuse; (b) inadequate or improper maintenance, cleaning, or care; (c) exposure to chemicals and/or liquids; (d) accidents; (e) any use for which the product was not designed. Damages that occur while moving to another residence are excluded. This Limited Warranty applies only when you purchase the ICON products from an Authorized Dealer for your own use & terminates in the event of resale. This Limited Warranty gives you specific legal rights & you may have other rights, which vary from state to state. TO THE EXTENT PERMITTED BY LAW, ALL IMPLIED WARRANTIES, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. ICON SHALL NOT BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES.